Warranty Policy
At TheInstantPods®, we pride ourselves on delivering authentic and affordable refurbished AirPods, accessories, and repair solutions. Our steadfast commitment to excellence is evident in the superior performance of our products. To instill confidence and ensure customer satisfaction, we now provide:
- 360-day warranty for Refurbished AirPods
- 90-day warranty for AirPod replacements and accessories
This warranty applies to purchases made exclusively through our website, TheInstantPods®.
Warranty Scope
TheInstantPods® warranty offers protection against defects in materials and workmanship, commencing from the date of the original purchase:
- 360-day warranty for refurbished AirPods: Coverage extends to any manufacturing defects that affect the performance of your AirPods.
- 90-day warranty for AirPod replacements and accessories: Covers defects in craftsmanship or materials but excludes normal wear and tear.
The warranty does not cover:
- Typical wear and tear of consumable components such as enclosures or ear tips unless failure is due to defects in materials or workmanship.
- Damages resulting from misuse, accidents, unauthorized alterations, unauthorized repairs, or causes unrelated to manufacturing defects.
Initiating a Warranty Claim
If your product exhibits signs of eligibility under our warranty policy, follow these steps:
- Visit our Contact Us page.
- Submit your warranty claim with the pertinent details, including proof of purchase.
- Our team will promptly guide you through the next steps.
Warranty Claim Procedure
Once your claim is received:
- We will assess your product’s eligibility for warranty coverage.
- If approved, you will be asked to send the product to our inspection facility.
- Upon inspection and confirmation, we will dispatch a replacement unit.
The replacement unit’s warranty duration will be determined by your original purchase date.
Note: TheInstantPods® is not liable for loss or damages sustained during transit between you and our facility.
Liability Limitations
The following exclusions apply to the limitations of TheInstantPods® warranty policy:
- Death or personal injury caused by product liability laws.
- Fraud or fraudulent misrepresentation.
- Deliberate misconduct or gross negligence.
- Breaches of significant contractual obligations.
In the event of damages arising from breaches of significant contractual obligations or gross negligence, liability is confined to foreseeable damages characteristic of the pertinent sale contract.
Our Commitment
At TheInstantPods®, we are immensely grateful for your trust and confidence in our products. We pledge to consistently uphold the highest standards of quality and performance.
Should you have any questions or concerns regarding our warranty policy, feel free to reach out to our dedicated customer support team. Your satisfaction is our priority, and we are here to ensure your experience with TheInstantPods® is nothing short of extraordinary.
Explore our wide range of high-quality AirPod replacements, accessories, and repair services today. Let TheInstantPods® be your trusted partner for all your AirPod needs!
Warranty Policy
Service FAQ
How soon will I get my replacement?
We have most items in stock and will usually ship your replacement within two business days. We ship through FedEx/USPS 2-days service, you should expect your order within the next three business days.
How do I know that my AirPods has a faulty battery?
If you feel the battery is not as long-lasting as it was before, you battery is possibly worn out.
There are the same, but even better. Our replacements are refurbished by trusted experts who use high quality standard parts. The replacements you receive are equivalent to new products in performance and reliability.
How long does the service process take?
Generally you should receive your replacement within 5 business days and we expect to finalize your service request within 2 business days once we received your Trade-in.
How long is the warranty period of the refurbished replacement?
We are confident with our refurbished replacements, and we cover it for 90 days, excludes accidental damages and unauthorized modifications.
What if I am not happy with my replacement?
Please reach out to us and we will try our best to fulfill your request.
What will happen to the faulty AirPods I returned?
We have a dedicated team to process them environmental friendly so every good part continues its mission somewhere on this planet.
Warranty Policy
Trade-In FAQ
What is InstantPods Trade In?
It’s our trade-in and recycling program that allows customers to have their faulty AirPods repaired for a much lower cost.
How do you determine Trade In value?
It depends on the model, defect, and condition. Answer a few questions accurately, and once we receive the device and verify its condition, you’ll most likely receive the full amount of the estimated value.
How does InstantPods Trade In work?
1. See what your faulty AirPod is worth
When you order the replacement AirPods, answer a few questions to get your estimated trade-in value.
2. Ship your faulty AirPods to us within 14 days.
After your replacements arrives, use the included return label and packaging to send back your bad AirPods to us within 14 days.
3. Get refund credited to your original method of payment.
Once we receive your bad AirPods, we will inspect and verify its condition. If everything checks out, your trade in is complete and we will credit your original payment method. If your returned AirPods does not match the condition you described, you’ll receive an email with next steps.
What if the AirPods I returned does not match the condition I described or it was confirmed counterfeit?
If the condition of your AirPods doesn’t match what you described, a new estimated trade-in value will be provided. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be returned to you at a flat rate shipping fee.